Property
These Terms & Conditions are the basis on which reservations are accepted at Malmerendas Boutique Lodging (hereinafter referred to as MALMERENDAS), local accommodation in the “guest-house” modality.
This local accommodation brand is owned by the company Baias de Verão, Lda, taxpayer number 514524278, with head office at Rua Castilho, 15 1º C, 1250-066 Lisboa, Portugal. Thus, the documentation of service transactions (invoices) are issued by this company.
All personal data of the guests will be received and processed securely, in compliance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data as well as the free movement of such data which are intended solely and exclusively for the normal operation of the service contracted by the guest.
Your personal information will be added to our “database”, but will not be shared with third parties.
In order to comply with the legal provisions regarding the registration of foreigners (the registration must be communicated to the SEF – Serviço de Estrangeiros e Fronteiras) and for security reasons, we will register at the time of entry (hereinafter “check-in”) the data of all occupants of the accommodations, including accompanied minors, for which all guests must present a valid identification document with photo (identity card or passport).
By making a reservation at MALMERENDAS, through Online Travel Agencies (OTA’s hereafter), or directly on our website www.malmerendas.com, or even in person, the guest agrees to these Terms and Conditions.
Reservations
The indicated prices already include VAT at the legal rate in force, unless otherwise stated.
In compliance with regulation 1135/2022 of Porto City Hall, a City Tourist Tax of €2,00 per person and per night will be charged to all guests over 13 years old, in order to continue to ensure this city as a sustainable reference destination.
All reservations made with MALMERENDAS, must be guaranteed with a credit card accepted by us, indicating the name of the holder, the card number, its validity date and security number, by filling and signing the Reservation Form at the time of “check-in”.
In case of no-show, damage, theft, or in which some amount is left unpaid for additional services and obligations (transfers, minibar, tourist tax, etc.), it will be charged to the credit card indicated in the reservation, as detailed invoice, to be sent to the guest by email.
These credit card details will be retained up to 7 days after Departure (hereinafter “check-out”).
Occupancy
All suites and studios have double beds, for two people.
To book the accommodation, one of the persons must be of legal age and will be responsible for and supervise the minors at all times during their stay.
Only the persons indicated in the accommodation reservation will be entitled to use the reserved room.
All requests for additional occupancy must be made at the time of booking, according to the maximum occupancy defined for the accommodation reserved.
Changes of accommodation for additional occupancy are subject to availability and payment of the excess in the rate.
Under no circumstances may the maximum limit of occupants provided for each accommodation be exceeded.
For children under 2 years of age, a baby crib will be provided, at a cost of 18 euros per day over the reservation price*.
Additional occupancy with children between 2 and 13 years of age, in a sofa bed, will have an additional cost of €40 per children and day. **/***.
* It is not possible to place a crib in the Junior Suite.
** Accommodation equipped with a sofa bed for 1 additional child: Superior King Studio
*** Accommodation equipped with sofa bed for 2 additional children: Garden Studio and Attic Loft.
Arrivals & Departures (Check-in & Check-out)
MALMERENDAS does not have a reception permanently working, therefore it is necessary to communicate the estimated time of arrival to allow the organization of the service. Check-in in person takes place between 3 and 8pm.
Any reservation with check-in after 8pm is subject to the sending of Late Check-in Instructions and the respective access code, so that the guest can access the property and his/her accommodation without the presence of the receptionist.
Accommodations must be vacated by 12am on the day of check-out. If the accommodation is not vacated by 1pm, compromising the preparation of the room for the next guest, the total price of one night, if the accommodation is not occupied, or the price of the next guest relocation will be charged.
Payments
Reservations on our website are non-refundable, with or without a flexible stay date.
The secure use of your credit card, in the case of direct reservations, is made through the STRIPE platform, which will immediately charge the amount of your reservation.
If you choose to pay by bank transfer, the confirmation must be made within a maximum of 3 days.
MALMERENDAS reserves the right to cancel reservations without confirmation of payment.
In exceptional cases, payment of the reservation may be made in person through the bank terminal available in the unit or in cash.
MALMERENDAS will only check-in guests after confirmation of payment.
In case of extra services requested by guests during their stay, these must be paid until the time of check-out.
Bank Cards
Payments by VISA and Mastercard system debit or credit cards are only accepted in the presence of the cardholder.
If the cardholder is not present, then proof of authorization must be provided at the time of payment.
Cancellations
Direct reservations on our website are all “Non Refundable” and cannot be cancelled. They can be booked with or without a flexible date.
The change (subject to availability) of the “Flexible Non-Refundable” reservations must be requested, up to 7 days before, to our email info@malmerendas.com.
The total amount of the reservation will be charged if changes are requested after 7 days prior to the estimated arrival date, as well as in cases of “no-show”.
Reservations through OTA’s are subject to the procedures and regulations of each of the booking channels.
In case of premature departure, the guest will not be entitled to any refund.
If in cases of force majeure the reservation is canceled due to the responsibility of MALMERENDAS, provided that the cause of the cancellation does not depart from the guest, a refund will be made proportional to the nights of stay not enjoyed.
In the unlikely event of a serious malfunction capable of jeopardizing the level of service and quality of the stay at MALMERENDAS, and if it is not possible to repair the problem in a timely manner or to replace the guest’s room, the guest will only be entitled to a refund of the remaining nights’ stay and will not be entitled to any other compensation.
With the refund MALMERENDAS will have no further responsibilities to the guest, resulting from such cancellation.
Guest Behavior
Guests must behave appropriately at all times during their stay, in accordance with these regulations and in accordance with the instructions of MALMERENDAS staff regarding respect for the property and other guests.
As a matter of respect for the rest of other guests, rowdy behavior is expressly forbidden after 10pm.
MALMERENDAS shall have the right to immediately terminate the accommodation contract for cause if the guest has any behavior that affects the good coexistence, quiet or hygiene of the unit.
On this occasion the guest will have to leave the accommodation and the property.
Where this is the case, MALMERENDAS shall have no obligation to reimburse the guest for unused accommodation, services or any other loss or expense incurred thereby.
It is expressly forbidden to use any of the objects or utensils made available in the accommodations, outside MALMERENDAS. In case of damage or theft of any object or utensil, MALMERENDAS reserves the right to charge the respective amount to the guest’s credit card provided to guarantee the reservation.
In order to prevent fires and other accidents that could endanger the health of themselves, other guests and neighbors, guests must take into consideration basic safety rules.
Liability
Guests may use the wireless broadband service free of charge as long as they use their electronic equipment, however MALMERENDAS is not responsible for any loss of service or data on the equipment.
They are also solely responsible for any damage caused to the rooms or common areas of the building by themselves and their guests or any other persons entering the building due to negligent behavior of the guest.
Additional Information
MALMERENDAS is a traditional house dating back to the XIX century, therefore it is not prepared to receive guests with reduced mobility.
MALMERENDAS has a no smoking policy, thus smoking is strictly forbidden in any indoor area, even in the accommodations reserved for guests. Smoking is only allowed in the common outdoor areas (terrace and garden on the first floor) as long as it does not disturb any other guest of this unit.
Guests may receive family or friends between 9am and 10pm, but they must inform MALMERENDAS reception. The expenses incurred by the guests will be allocated to the current account of the guest visited and its payment, if not made by the visitor, will be the total responsibility of the guest visited.
After 10pm only guests registered as users of the accommodation are allowed to enter.
It is not allowed to use the accommodation for any purpose that is ilegal or the guest is in possession of any illegal goods or weapons.
Under no circumstances may the accommodation be sublet.
While every effort is made to ensure that all information in our advertising material is correct at the time of publication, whether printed or not, we reserve the right to change, replace or withdraw any service or “amenity” at any time, without notice and only if necessary.
Pets
No live animals of any kind are allowed, even as pets.
If the guest brings animals into the accommodation, MALMERENDAS will immediately terminate the accommodation contract without refunding any amounts paid in the meantime.
Complaints
A complaints book is available, however we will do everything in our power to ensure that its use is unnecessary and that over time it becomes a superfluous object!
These Terms and Conditions are subject to Portuguese Law.
The team of MALMERENDAS BOUTIQUE LODGING wishes you a great stay!